We are observing a degraded service with behaviour segmentation. monitoring, 04/10/2019 02:47PM UTC All instances: User Interface Responsiveness All Instances. Mail Sending


Notification history

04/10/2019 02:47PM UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause for the disturbances in the Emarsys Marketing Cloud.

In the following hours we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence.

We will update you shortly with our findings.

Your Emarsys Support Team.

04/10/2019 01:07PM UTC
Our monitoring systems have indicated interruptions to some services on all environments.


You may experience delays in behaviour segmentation and due to this in AC programs and email launches as well that use such segments.


Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible.


We will regularly update you on the progress of our efforts.


We appreciate your patience and understanding.


Your Emarsys Support Team.