We are observing a degraded service with behaviour segmentation. resolved, 04/10/2019 03:29PM UTC All Instances: Mail Sending All instances: User Interface Responsiveness


Notification history

04/10/2019 03:29PM UTC
We are happy to inform you that the interruptions to the Emarsys Marketing Cloud´s services have been fully resolved. We have monitored all the relevant metrics and can safely conclude that the Emarsys Marketing Cloud is fully operational and back to its full capacity.

We would like to take this opportunity to apologize for any inconvenience and disturbance that these interruptions may have caused, and thank you again for your patience and understanding.

Our support team is always on hand to help in case you need further assistance.

Your Emarsys Support Team.
04/10/2019 02:47PM UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause for the disturbances in the Emarsys Marketing Cloud.

In the following hours we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence.

We will update you shortly with our findings.

Your Emarsys Support Team.

04/10/2019 01:07PM UTC
Our monitoring systems have indicated interruptions to some services on all environments.


You may experience delays in behaviour segmentation and due to this in AC programs and email launches as well that use such segments.


Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible.


We will regularly update you on the progress of our efforts.


We appreciate your patience and understanding.


Your Emarsys Support Team.