We are observing a degraded service with Smart Insight data load (one day delay) resolved, 14 Mar 2018 1:50pm UTC All Instances: Other Services


Notification history

14 Mar 2018 1:50pm UTC
We are happy to inform you that the interruptions to the Smart Insight Data Load service have been fully resolved. We have monitored all the relevant metrics and can safely conclude that the Emarsys Marketing Cloud is fully operational and back to its full capacity.

We would like to take this opportunity to apologize for any inconvenience and disturbance that these interruptions may have caused, and thank you again for your patience and understanding.

Our support team is always on hand to help in case you need further assistance.

Your Emarsys Support Team.
14 Mar 2018 8:06am UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause for the disturbances in the Smart Insight Data Load service

In the following hours we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence.

We will update you shortly with our findings.

Your Emarsys Support Team.
13 Mar 2018 3:59pm UTC
We would like to share another update with you.

Our engineering team has found the cause for the disturbance to the Smart Insight Data Load service to be more complex than initially estimated. It will therefore require some more effort and time to provide a comprehensive fix. We understand the urgency of the issue and we greatly appreciate your patience.

We will spare no effort to restore the Smart Insight Data Load serviceĀ“s full capacity.

Thank you for bearing with us. We will continue to update you on our progress until the issues have been resolved.

Your Emarsys Support Team.
13 Mar 2018 11:43am UTC
We would like to give you an update about the service issue we notified you about earlier. Our engineering team is making progress. We have detected the root cause for the disturbance to the Emarsys Marketing Cloud and are currently in the process of fixing it.

We greatly appreciate your patience, thank you for bearing with us. We will continue to update you on our progress until the issues have been resolved.

Your Emarsys Support Team.

12 Mar 2018 8:33pm UTC
Our monitoring systems have indicated interruptions to Smart Insight Data Load Services globally.

You may experience slow segmentations or segmentations based on data from yesterday.

Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible.

We will regularly update you on the progress of our efforts.

We appreciate your patience and understanding.

Your Emarsys Support Team.